Cancellation and refund policy

हे पान इंग्रजीत आहे; इंग्रजी मजकूरच ग्राह्य धरला जाईल.

1. Your wallet

Payments are made in advance into your GranthaSetu wallet. Money in the wallet is yours until it is spent on a service.

• Unused balance can be refunded. Write to us from your account's e-mail address (Contact us). We refund the unused balance to the original payment method within 7 working days of the request; your bank may take a few more days to show it. Payment-gateway charges already paid on that money are not refundable and are deducted.
• Credits given free (promotional or goodwill credits) are not refundable in cash.

2. Reading a book

• Before the work starts, you may stop a book at any time: the whole amount set aside comes back to your wallet at once.
• While it is being read, you may stop it: the pages already read are kept and charged; nothing more is charged.
• You pay only for pages read. A page that could not be read is not charged. The amount set aside beyond the actual charge comes back to your wallet automatically when the book is finished.
• Pages that did not come back properly (empty, or failed) are found by our check on every finished book and read again at our cost, free of charge to you.
• Machine reading of old print and manuscripts is never perfect. Ordinary reading mistakes are corrected by proofreading (free in your browser, or by our team for a fee) and are not a ground for a refund. If you believe a book was read wrongly as a whole (for example, the wrong pages or a wrong language), write to us within 7 days of delivery; we will read it again or refund the charge for those pages.

3. Proofreading by our team

• An order not yet started can be cancelled on the book's page; the full amount comes back to your wallet.
• Once our proofreader has started, the order cannot be cancelled.

4. Paid extras (plain text, exact searchable PDF, translation)

The price is set aside when you order and charged only when the file is made. If it cannot be made, the money comes back to your wallet automatically.

5. Mistaken or duplicate payments

A payment taken twice by mistake, or a payment that failed on our side after your bank was debited, is refunded in full to the original payment method within 7 working days of our finding it or your telling us.

For anything not covered here, please write to us: Contact us.

Last updated: 12 October 2026